BSNL Employees April 2013 Industrial Dearness Allowance (IDA) Rates to be increased... | BSNL TeleServices
Resolution on Customer Delight Movement...
BSNLEU is continuously taking initiative to conduct united struggles to safeguard and strengthen
BSNL. Incessantly, it is going on struggles against the anti-BSNL and pro-private policies of the
government, which is weakening BSNL.
At the same time, it is also very essential in a competitive environment, to urgently improve the
quality of the services being provided by BSNL. BSNL’s market share has dwindled to 14%. It is
an emergent need to increase the same. Keeping all these in mind, the Chennai CEC, held in
March, 2011, decided to launch a movement to improve the quality of our services, through
greater involvement of the employees. It was in this background that the Joint Action Committee
gave call for the Customer Delight Month. Later on, this was converted into a Customer Delight
Year. Many meetings were conducted in various Circles to impress upon the employees about the
importance of this programme.
Based on the feed back got from the employees, the JAC and BSNLEU, took up the demand for
procurement of GSM equipments, modems, CLIP instruments, cables, OFC etc. The
Management has responded and has procured them to a certain extent. The JAC and BSNLEU
as still pressurising the Management to procure these items as per the requirement.
This Extended CEC meeting call upon the employees to come forward and involve themselves
fully, to improve the quality of the services upto the satisfaction of the customers. This meeting
also calls upon the Forum to take all steps for the vigorous implementation of the Customer
Delight Movement.
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