www.bsnlnewsbyashokhindocha.blogspot.com M-9426201999
1. Can prepaid broadband account be used any where in India?
Yes, Prepaid Broadband can be accessed from Multiplay DSL line in any city. No port
binding for prepaid account.
2. Is it possible to change from unlimited plan to limited plan and vice versa?
You can also change from one limited/unlimited plan to any other plan without
applying for it to BSNL by purchasing the relevant recharge voucher.
3. Can I check my current balance and validity of the service and how?
You can check your current balance at any time by logging into customer care portal
www.data.bsnl.in. , enabling this on SMS is in process.
4. Is it possible to use one limited plan and another unlimited plan on same land line?
Yes. You have to take two prepaid accounts (two independent user_Id). One account
can be used for unlimited plan and other account can be used for limited plan.
5. What to do in case balance amount is there but no validity?
You can extend the validity by recharging the account with validity voucher.
8. Whom to contact in case I face any problem during usage?
You can contact our 24X7 help line 1800-424-1601
9. Where shall I get the prepaid recharge vouchers?
At all CSCs
10. Can I recharge my account today with future date of effect?
You can recharge account now, with an option of giving effect either immediately or
after the date of present validity/when the usage becomes zero.
11. Can I have prepaid account without Land line?
No. You must have land line to create prepaid account.
12. Is Simultaneous use of same account possible by two users from same or different landlines?
No, only single session is allowed.
13. How many user accounts can access the same line at a time?
No limit as long as different user accounts are used or upper limit of total bandwidth of
ADSL line Most of the cases 8 Mbps).
14. Is it suitable for hostels to have one Land Line (LL) and each student having different accounts to use? Will the charges be levied on the LL?
Yes, Technically possible. Any number of users can use the same DSL line for
browsing. The charges will be deducted from user accounts and not from the LL used.
15. Is it possible to change from post paid to prepaid and vice versa?
At present migration is not possible.
16. If my DSL line goes faulty or temporarily disconnected due to any reasons including
shift, whether any extension of validity would be given?
No. As the account can be accessed from any other DSL line.
17. Whether any intimation is given before session is disconnected due to balance becoming zero?
No. The session gets terminated. SMS after session disconnection under testing.
18. Whether any grace period is given to recharge the account?
In case of limited plans Grace Period I is for 15 days. If recharge is done during this period, the balance if any, will be carried forward. Grace period II is for 75 days. During this period no balance will be carried forward. For unlimited plans Grace period of 90 days is given to recharge the account.
www.bsnlnewsbyashokhindocha.blogspot.com M-9426201999
No comments:
Post a Comment